Terms & Conditions

Shivalal Agarwala & Company (“Company,” “we,” “our,” or “us”) owns and manages the website https://shivalal.com (“Website”), which serves as our official online presence.
By accessing or using the Website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, you must discontinue using the Website immediately.
  • You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit any other user.
  • You must not attempt to gain unauthorized access to any portion or feature of the Website, other accounts, computer systems, or networks connected to the Website.
  • You are responsible for maintaining the confidentiality of your account login credentials.
  • While guest checkout is available, users may choose to create an account.
  • You are responsible for maintaining accurate information in your account.
  • You must notify us immediately of any unauthorized use of your account.
  • Order Acceptance & Availability
    All orders are subject to confirmation and availability of stock.
  • Payment Processing
    Payments are processed securely through Razorpay. We do not store your complete card, UPI, or net banking details. By completing a purchase, you authorize Razorpay to process your payment securely. For more information, please refer to Razorpay’s Terms & Conditions: https://razorpay.com.
  • No Return & Refund Policy
    Please note that we currently do not offer return or refund on any products once an order is placed and delivered.
  • Replacement & Exchange
    Instead of returns/refunds, we provide a Replacement & Exchange Policy, where customers can request an exchange or replacement under specific conditions. For details, please refer to our Replacement & Exchange Policy page.
You agree not to:
  • Post or transmit content that is unlawful, harmful, abusive, or otherwise objectionable.
  • Use the Website to infringe any intellectual property rights of others.
  • Engage in any activity that could damage, disable, or impair the Website.
You agree not to:
  • All content on the Website, including text, graphics, logos, images, and software, is the property of Shivalal Agarwala & Company or its licensors.
  • You may not reproduce, distribute, modify, or create derivative works without our written permission.
We do not sell or rent your personal information. However, we may share your information with:
  • Payment Gateway: Razorpay for secure transaction processing.
  • Logistics Partners: Trusted courier/shipping providers for order delivery.
  • Service Providers: Vendors providing IT, hosting, analytics, or customer support services.
  • Legal Authorities: Government or law enforcement agencies when required by law.
  • We use cookies strictly for essential functions such as session management, shopping cart maintenance, and secure login.
  • Cookies are not used to track your activity across other websites or for targeted advertising.
  • We implement appropriate technical and organizational measures to protect your data.
  • While no method of electronic transmission or storage is 100% secure, we continually update safeguards to minimize potential risks.
  • To the fullest extent permitted by law, Shivalal Agarwala & Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or inability to access it.
  • We are not responsible for any loss or damage caused by third-party services or links on our Website.
  • You agree to indemnify, defend, and hold harmless Shivalal Agarwala & Company, its affiliates, and employees from any claims, liabilities, damages, or expenses arising from your use of the Website or violation of these Terms & Conditions.
  • The Website is intended for use only by individuals legally permitted to do so under the laws of their jurisdiction.
  • We do not knowingly collect personal information from users who are not legally eligible. Any inadvertently collected data will be deleted promptly.
  • The Website may contain links to third-party websites.
  • We are not responsible for their content, privacy practices, or terms. Users are encouraged to review their policies when visiting such sites.
  • These Terms & Conditions shall be governed by and construed under the laws of India.
  • Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of courts located in Uttar Pradesh, India.
  • We reserve the right to update or modify these Terms at any time, with changes effective immediately upon posting.
  • Significant changes will be communicated reasonably to users to ensure awareness of your rights and obligations.
  • In case of a merger, acquisition, or transfer of ownership, personal information may be transferred to the new entity as part of business continuity.
If you have any questions or concerns about these Terms & Conditions, please contact us at:
  • Email: support@shivalal.in
  • Address: 14/172 Hospital Road, Agra – 282003, Uttar Pradesh, India