Privacy Policy

Shivalal Agarwala & Company (“Company,” “we,” “our,” or “us”) owns and manages the website https://shivalal.com (“Website”), which serves as our official online presence.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you browse, register, or make purchases through our Website.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree, we request you to discontinue the use of the Website.

Presale

When you use our Website, we may collect the following types of information:
  • Personal Information: Name, email address, phone number, billing/shipping address, and account login details (if you choose to register).
  • Order Information: Details of products purchased, order history, and related preferences.
  • Cookies & Technical Data: Session cookies to maintain your login session and shopping cart. These cookies are not used to personally identify you across other websites.
We may use the information we collect for the following purposes
  • To process and fulfill your orders, including payment confirmation, invoicing, shipping, and delivery.
  • To create and manage your user account (if registered).
  • To send order-related updates, confirmations, and customer support communications.
  • To send promotional or marketing communications (only with your explicit consent). You may opt out at any time.
  • To improve our Website, services, and overall customer experience.
  • To comply with applicable legal and regulatory obligations.
We may use the information we collect for the following purposes
  • We do not store or have access to your full card details, UPI credentials, or net banking information.
  • Razorpay may collect and process your payment details in accordance with its own Privacy Policy.
  • We only receive limited information required for order fulfillment, such as transaction ID, payment status, and method used.
  • By completing a purchase on our Website, you authorize Razorpay to process your payment securely.
For additional information, kindly visit Razorpay’s Terms and Conditions at https://razorpay.com.
We may use the information we collect for the following purposes
  • Payment Gateway: Razorpay, to securely process your payments.
  • Logistics Partners: Trusted courier/shipping providers for delivering your orders.
  • Service Providers: Vendors engaged for IT, hosting, analytics, or customer communication support.
  • Legal Authorities: Government bodies or law enforcement agencies when required by law.
For additional information, kindly visit Razorpay’s Terms and Conditions at https://razorpay.com.
We use cookies strictly for essential functions, such as managing user sessions, maintaining your shopping cart, and enabling secure login. These cookies do not track your activity across other websites and are not used for targeted advertising.

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. While no method of transmission or storage over the internet is completely secure, we continually update and improve our safeguards to minimize potential risks.

You may exercise the following rights at any time by contacting us:
  • Request access to the personal data we hold about you.
  • Request correction or updating of your personal data.
  • Request deletion of your personal data, subject to legal or contractual obligations.
  • Withdraw consent for promotional or marketing communications.

This Website is intended for use only by individuals who are legally permitted to do so under the laws of their jurisdiction. We do not knowingly collect personal information from individuals who are not legally eligible to use our services. If such information is inadvertently collected, it will be deleted promptly.

Our Website may include links to third-party websites. We are not responsible for the privacy practices or content of such external websites. We encourage you to review their privacy policies when you visit them.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon being posted on this Website.

If significant changes are made, we will take reasonable steps to notify you so that you remain aware of how we collect, use, and safeguard your information.

If our business undergoes a merger, acquisition, or transfer of ownership, your personal information may be transferred to the new entity as part of the business continuity process.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@shivalal.in

Office Address: 14/172 Hospital Road, Agra – 282003, Uttar Pradesh, India